My left brain right brain test

Right Brain/ Left Brain Quiz The higher of these two numbers below indicates which side of your brain has dominance in your life. Realising your right brain/left brain tendancy will help you interact with and to understand others. Left Brain Dominance: (11) Right Brain Dominance: (13) Right Brain/ Left Brain Quiz

Left Brain	Right Brain
53%	47%

You are more left-brained than right-brained. Your left brain controls the right side of your body. In addition to being known as left-brained, you are also known as a critical thinker who uses logic and sense to collect information. You are able to retain this information through the use of numbers, words, and symbols. You usually only see parts of the "whole" picture, but this is what guides you step-by-step in a logical manner to your conclusion. Concise words, numerical and written formulas and technological systems are often forms of expression for you. Some occupations usually held by a left-brained person include a lab scientist, banker, judge, lawyer, mathematician, librarian, and skating judge.

Your complete evaluation follows below:

Your left brain/right brain percentage was calculated by combining the individual scores of each half's sub-categories. They are as follows: Your Left Brain Percentages   67% Symbolic (Your most dominant characteristic)   44% Sequential   43% Linear   27% Verbal   21% Logical   20% Reality-based (Your least dominant characteristic) Your Right Brain Percentages   48% Intuitive (Your most dominant characteristic)   42% Holistic   37% Concrete   25% Nonverbal   24% Fantasy-oriented   23% Random (Your least dominant characteristic)

What Do These Percentages Mean?Low percentages are common in the Brain Type Test and are not indicative of intelligence. Instead, medium to high scores (30 - 50%) are desireable, as they show an ability to utilize a processing method without an abnormal reliance on it. Special focus should be paid to highly dominant (50% or above) or highly recessive (0 - 30%) methods, as they tend to limit your approach when learning, memorizing, or solving problems. If you have Highly Dominant characteristics, your normal thinking patterns will naturally utilize these methods. Conscious effort is required to recognize the benefits of other techniques. Using multiple forms of information processing is the best way to fully understand complex issues and become a balanced thinker. If you have Highly Recessive characteristics, your normal thinking patterns naturally ignore these methods. You may only consider these under-utilized techniques when "all else fails," or possibly not at all. It is important to recognize the benefits of all of your brain's capabilities in order to become a balanced thinker. Left Brain Categories Symbolic ProcessingSymbolic processing is a method associated with the left hemisphere that is used for processing the information of pictures and symbols. The majority of functions associated with academics involve symbols such as letters, words, and mathematical notations. This process is what aids you to excel in tasks such as linguistics, mathematics, and memorizing vocabulary words and mathematical formulas. Your Symbolic Analysis Using this method, you can easily process the information of pictures and symbols. This is an advantage to you because the majority of functions associated with academics and society involve symbols such as letters, words, and mathematical notation. Sequential ProcessingSequential processing is a method used by the left hemisphere for processing information. The information that is received is processed in order from first to last. Information is processed in a systematic, logical manner. Through sequential processing, you can interpret and produce symbolic information such as language, mathematics, abstraction, and reasoning. This process is used to store memory in a language format. Activities that require sequential processing include spelling, making a "to-do" list, and many aspects of organization. Your Sequential Analysis You show moderate ability to organize information sequentially. You are capable of processing information you receive in a systematic, logical order from first to last. However, at times you will process information you receive quite randomly, or may give it only a semblance of order. You are probably an average mathematician and speller, and may or may not enjoy tasks such as making "to-do" lists. Linear ProcessingLinear processing is a method by the left hemisphere to process information. In this process, the left brain takes pieces of information, lines them up, and proceeds to arrange them into an order from which it may draw a conclusion. The information is processed from parts to a whole in a straight, forward, and logical progression. Your Linear Analysis When processing information using this method, you will occasionally feel the need to see the "whole picture" before you are able to achieve results. At other times, you are able to piece all of the parts together in a straight and logical progression to form a whole, which then enables you to understand what you have processing. The information, your mood, and your level of comfortable are all factors that determine your response to a linear processing problem. Verbal ProcessingVerbal processing is a method used by the left hemisphere to process our thoughts and ideas with words. For example, through verbal processing, a left-brained person giving directions may say, "From this point continue east for two miles and turn north onto Bellevue Road. Continue north on Bellevue Road for seven miles and turn west on Main Street". With verbal processing, exact, logical directions are given in a very sequential manner compared to a right-brained person who, in giving the same directions, would use more visual landmarks. Your Verbal Analysis You have a moderate verbal ability. Using this method you process your thoughts and ideas with words. You tend to combine technical details with illustrations, depending on whatever strikes you. For instance, if giving directions, you might say, "Continue two miles east on Court Street and take a left at the McDonalds," combining the exact details of street names and mileage with prominent landmarks. Logical ProcessingLogical processing is a method that is used by the left hemisphere to take information piece by piece and put it all together to form a logical answer. When information is received through reading or listening, the left hemisphere will look for different bits of information that will allow it to produce a logical conclusion. This aspect of the left hemisphere is what aids you in solving math problems and science experiments. Your Logical Analysis Logical processing is not one of your strengths, so you may tend to rely on a "gut" feeling to help you make your decisions from the information you have received. For example, you will often choose an answer on a test because it "feels" right, and you may be correct. This is due to the fact of your tendency to look for the whole picture but not the details that create it. You can often start with the answer and work your way back to allow yourself to see the process and parts that create the whole. You may find math problems and science experiments difficult because of this. Reality-based ProcessingReality-based processing is used by the left hemisphere as a method for processing information with a basis on reality. This processing tool focuses on rules and regulations. An example of this would be how a left-brained person would completely understand the repercussions of turning in a late assignment or failing a test. A left-brained person also usually easily adjusts to changes in their environment. Your Reality-based Analysis The information you process may lack a basis on reality, but it does open the door to creativity. You do not show much focus for rules and regulations and do not adjust well to change in the environment. In fact, upon experiencing change in the environment, it spurs you to try to change it yourself instead of adjusting to it. Whenever you become emotionally involved in project you are more likely to learn and succeed. Right Brain Categories Intuitive ProcessingIntuitive processing is a method that is used by the right hemisphere to process information based on if it "feels" right or not. For example, a right-brained person may choose an answer on a test because they had a "gut" feeling and often they will be correct. Another example of this is how a right-brained person will know the correct answer to a math problem but will not understand the procedure of how they arrived at the correct answer. A right-brained person will usually have to start with the answer and work their way backwards in order to be able to see and understand the parts and process that create the whole. Your Intuitive Analysis When processing information, at times you are able to go with your "gut" instincts. At other times you may doubt your instincts, or prefer to put information together piece by piece to form your conclusion. You should be careful not to ignore your intuition, but at the same time do not solely rely on it. Holistic ProcessingHolistic processing is a method used by the right hemisphere to process information. The information is processed from whole to parts. A right-brained person, through holistic processing, is able to see the big picture first, but not the details that accompany it. A strongly holistic person may often find that prior to listening to a lecture given by an instructor, they must first read the chapter so that they better understand what the lecture is about. This function is also what provides to you your visual spatial skills. It also aids in tasks such as dancing and gymnastics. Through holistic processing, memory is stored in auditory, visual, and spatial modalities. Your Holistic Analysis You show some ability to process data holistically, starting with the whole and working backwards to find the parts, which inform the whole, to form your conclusion. When you process information in a linear manner you are able to start with the parts and work up to form the whole. It is important to be comfortable with both methods, as both are equally necessary in the learning process. Concrete ProcessingConcrete processing is a method associated with the right hemisphere that is used for processing things that can be seen or touched. It processes much of the information you receive from real objects. For example, a right-brained person is not just satisfied that a mathematical formula may work, but will want to know why it works. A strongly concrete person often finds it easier to solve a mathematical problem by "drawing it out" because it allows them to visualize it. The more a concrete person can visualize something the easier it is for them to understand it. Your Concrete Analysis At times, you feel the need to see a real object in order to understand it. At other times, you are able to understand a problem on a symbolic level. For example, you may find that in solving math problems, it occasionally helps you to "draw out" the problem in order to understand and solve it. Nonverbal ProcessingNonverbal processing is a method used by the right hemisphere to process our thoughts with illustrations. Reliance on this method is why it is occasionally difficult for right-brained people to "find the right words" in certain situations. A right-brained person cannot just read or hear information and process it, but first must make a mental video to better understand the information they have received. For example, through nonverbal processing, a person giving directions may say, "Continue going straight until you see a big, red-brick courthouse. At the courthouse turn right, and go down that street for a couple of miles until you se a gray stone church which will be on your right. Straight across from the church is the road to the left you need to take." With nonverbal processing, the directions that are given are extremely visual compared to the exact, sequential directions that would be given by a left-brained person. Your Nonverbal Analysis When processing your thoughts and ideas, you use tend to use both illustrations and words. When giving directions, you probably use both visual illustrations such as, "keep going until you see a McDonalds on your right; then turn left at the Home Depot", and technical terms such as, "travel for two miles and turn east onto First Street." Fantasy-oriented ProcessingFantasy-oriented processing is used by the right hemisphere as a method for processing information with creativity. It focuses much less on rules and regulations than the processing method of a left-brained person. Due to the fantasy-oriented processing mechanism of a right-brained person, they do not adjust well to change. Instead of adapting to the change in the environment, a right-brained person attempts to change it back to the way they liked it. But fantasy-oriented processing also provides the advantage of creativity to right-brained individuals, and since emotion is integral of the right side of the brain, anything a fantasy-oriented person becomes involved in emotionally will aid their ability to learn. Your Fantasy-oriented Analysis You have the ability to use both creativity and reality to process the information you receive. This is a unique gift that allows you to both focus on rules and regulations but to also act with creativity. You are able to adjusting to change, even though you might not like it, and you can become emotionally involved in your work if it interests you. Random ProcessingRandom processing is a method used by the right hemisphere for processing information. The information that is received is processed without priority. A right-brained person will usually jump from one task to another due to the random processing by their dominant right hemisphere. Random processing is, of course, the opposite of sequential processing therefore making it difficult for right-brained individuals to choose to learn in sequence. In order to overcome this, a right-brained person may want to attempt to learn sequence by using colors since the right hemisphere is sensitive to color. For example, you may want to associate the first step with green, the second step with blue, and the last step with red. Consistently using the same sequence will allow you to see that this strategy can be applied to many tasks involving sequence. Your Random Analysis You tend to not process data randomly, preferring instead to follow a systematic, logical order from first to last. You have difficulty making "leaps of logic" which prevents you from making unique discoveries, or adapt to change during your thinking process. What's Your EQ? Emotional Intelligence Test How Did You Score? Your results indicate an above average score on emotional intelligence. What Does Your Score Mean? People with a better than average score on emotional intelligence tend to be good at interpreting, understanding, and acting upon emotions. They are usually quite good at dealing with social or emotional conflicts, expressing their feelings, and dealing with emotional situations. It's important to remember that no matter how good your score is, there is always room to improve your emotional intelligence. Consider areas where you are not as strong and think of ways that you can learn and grow. Take stock of your strong points and find ways to continue to develop and apply these skills. http://psychology.about.com/library/quiz/bl_eq_quiz_results.htm?cor=67

Case Study !

A team is defined as “a group of people brought together to use their complementary skills to achieve a common purpose for which they are collectively accountable” (Schermerhorn, 2010).

The Forgotten Group member

1. Identify the five group development stages (forming, storming, norming, performing,adjourning) in the case.

Forming     : Establishment of relationship for this newly formed group. Sense of tension is predictably high.              (except if either of the member have work with other member of the group before)
Professor Sandra Thiel had divided the class into groups of five people and had given them a major group assignment worth 30 percent of the final grade.
Christine was elected “Team Coordinator” at the first group meeting.
The other members of the group were Diane, Janet, Steve, and Mike


Storming    : characterized by individual reacting to the demand of situation.
                     (to complete OB assignment)
                     questioning authority (who will be leader?)
                     developing enough comfort to be themselves (discuss time and place available for meeting)
                      Diane: quiet and never volunteered suggestions, but
                      when directly asked, she would come up with high quality ideas.
                      Mike was the clown.
                      Steve was the business-like individual, always wanting to ensure
                      that group meetings were guided by an agenda and noting the
                      tangible results achieved or not achieved at the end of every meeting.
                      Janet was the reliable one who would always have more for the group
                      than was expected of her. Christine saw herself as meticulous and
                      organized and as a person who tried to give her best in whatever she did. It

Norming    :The unwritten behavior rules (contribute opinion to discussion)
                    ways of doing things
                    was developed over time

                  
Performing: Group members working on task
                     working on their part that was assigned respectively.


Adjourning: Bring closure to both task and interpersonal issues.

The group is in storming stage right now. Every member of the group is in tension. Unannounced meeting shows that they are forming cliques.   They could have easily   informed every member of the group to discuss the project. Christine, the leader of the group could have managed the team in a better way. Group in this stage need more communication, training, supervision, and controlling. But she did not provide any of it.

2. Identify and describe the causes of conflicts in the case.

Differing Values

When people have differing values, conflicts can result. If one of your personal values in life is that your family comes first, and if your boss’ personal value is that work comes first, conflict can be the result when they ask you to stay late at work or to give up a planned family vacation due to project deadlines.

Mike would rather watch Happy Harry television show than to leave home early for discussion before the 8:30 class. He cannot attend meeting because he was working that night as a member of the campus security force. Mike values his personal needs than the OB assignment.

Christine Spencer was a devoted, hard-working student who had been maintaining an A. She concerns about grades. She felt that grades were paramount in giving her a competitive edge when looking for a job


Making assumptions can lead to conflicts.Christine assumed that Mike will do his part even though he missed most of the meeting.

Differing expectations can lead to conflict.

Mike send in brief notes to Christine. He expected that she was supposed to discuss for him at the group meetings but he didn't know that Christine is confuse how to deal with that.

3. Suggest the approach to leadership best suitable for the case. 

Christine's leadership abilities could benefit by having knowledge of the stages of group development.   Specific to her situation, it seems that aside from the very first group meeting, Mike was not present for the forming stage of the group.   As a result, questions such as "What can the group offer me?", "Can my needs be met and still contribute to the group", and other discovery inquiries did not get answered for Mike so he has not felt part of the team so he has withdrawn from the group.   As a leader, Christine could have encouraged to Mike the importance of being present for group meetings so he can be part of the team.   For example, at the lunch room incident when Mike walked away, she could have talked with him individually and explained to him that she perceives that he does not feel welcome and has been avoiding team meetings.   Christine could address the how important it is to attend the team meetings, explain to him the "WWIFM"



The situational leadership model, developed by Paul Hersey and Kenneth Blanchard, 
suggests that the leader’s behaviour should be adjusted according to the maturity level of 
the followers. The level of maturity or the readiness of the followers were assessed to the 
extent the followers have the ability and willingness to accomplish a specific task. Four 
possible categories of followers’ maturity were identified:  
R1 : Unable and Unwilling 
R2 : Unable but Willing 
R3 : Able but Unwilling 
R4 : Able and Willing

Conclusion:

The case The Forgotten Group Member shows the reader how teams fall apart due to a lack of communication.   This case proves that knowing how to lead a team is just as important as being a part of the team.   It is important to realize that not only does a leader have responsibility to a team but the members have to be involved in order for a project to be completed accurately and affectively.

Assignment 3: Relational Strategies

What are the important limitations of McGregor's Theory X Theory Y?

1. Employees expectations and behavior

"Goals that people set for themselves and that are devoted to attaining mastery are usually healthy. But goals imposed by others - sales targets, quarterly returns, standardized test scores, and so on - can sometimes have dangerous side effects" (p 50).

2. People's motivations are formed by the cultural background

To motivate or manage people, we don't have to necessary use money  or intrinsic rewards such as wall of fame. E.g. I'm sure many people have watch the video clip about the Google office in Youtube. Almost all viewers could comment that they wish to work in such working culture, environment where work is very versatile, staffs are free to have any food or drink offered , gym, room for games and sport games.


Apart from that, in Latin America, job status and a good personal life are key motivators for people to work. In Saudi Arabia, family esteem is more important than public recognition.

3. Job Nature

Bobic and Davis (2003) argue that theory X orientations are more effective with routine or detailed tasks that require little flexibility and rely on structured environments

On the other hand, a theory Y style of management is more likely to be productive with highly innovative industries that value new ideas.
Think about job as a nurse or a lecturer; as medical assistance or education job field, it's difficult to apply extremely either Theory X or Theory Y on them.

 What are the important limitations Maslow's Hierarchy of Needs?

1. Contradiction of Order
Some cultures appear to place self-actualization needs before any others.
Malaysia- Rukun Negara "Kepercayaan kepada Tuhan" means Belief in God.
Religion is our culture. Belief in God> Security> protection and food.

2. No empirical evidence to support Maslow’s hierarchy as applying to all people
Needs of all employees are not uniform. Many are satisfied only with physiological needs and security of employment.
Some girls would starve or skip meal in order to save the money and get the dress or that pair of heels in a particular boutique that they would die if they do not do so.

3. Maslow's assumption of 'need hierarchy' does not hold good in the present age as each person has plenty of needs to be satisfied, which may not necessarily follow Maslow's need hierarchy.
E.g. When have extra money, Secondary school students would think of getting a pair of Nike or Addidas shoes while University or college students would thinking to get a smartphone or iPad.

4. Different people will place different weightings on their needs, and will have different relationships between motivating factors and their needs
 Money: Physiological? Security? Self-esteem?
To me, money gives me security. I feel insecure when have less than RM30 in my purse.

While the research of Maslow's theory has undergone limited empirical scrutiny, it still remains quite popular due to its simplicity and being the start of the movement away from a totally behaviorist/reductionistic/mechanistic approach to a more humanistic one.
However, he understood this and thought of his work as simply a method of pointing the way, rather than being the final say. In addition, he hoped that others would take up the cause and complete what he had begun.

Reference:
http://kalyan-city.blogspot.com/2010/06/maslow-hierarchy-of-needs-theory-of.html
http://www.ukessays.com/mba/management/maslows-hierarchy-needs.php

The Bob Knowlton case

The Bob Knowlton case describes a situation that works out badly.

Summary
Bob Knowlton quit his job as head of the Photon Lab suddenly and found a better position with more salary. But, Jerrold and Fester felt shocked on Knowlton’s decision. No one knew that why Knowlton wanted to leave.

1. Discuss the reasons why what happened happened.
Knowlton resigned
He felt insecure. He thought Fester was taking over his job as the leader of the team.
He doubted about his own ability.

Photon Lab lack of capable leader.

Because of communication break down, Knowlton left assuming that Dr.Jerrold is letting Fester taking over his job.

Dr.Jerrold did not show communication competency. He should have been more sensitive to the message direction and information flow in his organization.

2. Consider the personalities involved, especially those of Knowlton and Fester, and the organizational characteristics.

Scientific Management perspective - theoretical approach to organizations that emphasizes organizational design,worker training for efficiency, chains of command, and division of labor. The perspective rests on the assumption that work and organizations can be rationally or “scientifically” designed and developed.

After Fester joined Photon Lab, Dr. Jerrold concerned only about the job performance of Fester rather than the attitude, behavior in group or his ability to adapt to the team. Dr. Jerrold, Bob and Fester’s boss, was extremely impressed with Fester and also was expressing that openly with the team.

Open System. Although Jerrold and Bob shared an open relationship, Bob did not indicate to Jerrold that he was having a problem and felt threatened by Fester’s brilliance and existence in the team.


Work Group:
Under Knowlton supervision, have discussion every morning

3. Imagine yourself in the position of Dr. Jerrold at the end of the case, reflecting back over the events. Is there anything you could have done, on the basis of what you knew or could have known at the time, that would have led to a more favorable outcome? State your reasoning.
Dr.Jerrold could have better interpersonal communication skill. If he had considered Bob Knowlton's personality and communicated his intentions when hiring Fester, the story would have been different from what happened happened. He could have spent more time in communicating with Knowlton, informing him that Fester would be placed in a Air Force new team soon, so as he can prepare Fester to lead another team in the future.
Give Knowlton vacation leave so that he could have a break in work, get some fresh air that he may think clearly and he may make a better decision than quit his job and leave the team so sudden.

Presentation 1: Strategic Organizational Communication

1. What expectations does each of the three generational groups have about life and about organizations?

Baby Boomers

Life : Live longer and healthier

Organization: To be rewards for their contributions

To be supported during golden years by an adequate pension

Generation X

Life : To be active- working and playing, well into 70's, 80's or 90's

To be excellent parents/ individuals

Organization: To be rewarded based on performance, not seniority.

Work is no longer job one

Family is important

Generation Y

Life : Everyone to be interested in their Point of View

Organization: To have fun in workplace,

Things can always be changed for better.

2. What messages and experiences have contributed to those expectations?

Baby Boomers: No work, no money

Generation X: Domestic scene

-little infrastructure . institutional support for mothers

-very few day care, no nanny

- first wave of latchkey kids

Generation Y:Born with mostly dual income family and more technology sophisticated.

3. Over what issues are the three groups likely to have conflicts? Why?

Goal and value differences

E.g. Job Promotion

Baby Boomers: Competitive, winning is the best possible outcome

Generation X : Disrupting family, leaving friends

Conflict

Baby Boomers-X'ers: lack ambition, confidence, raw intelligent

X'ers -baby boomers: presumptuous, self-absorbed, arrogant.

Relationship in work -formal, informal?

Y'ers -X'ers: Not competent to be boss,

X'ers is diffusing his enthusiasm, not appreciating work and ideas

Underestimate his capacity

X'ers -Y'ers: Short attention life span

Habits- Cell phones, IM, music

Solution: To Y'ers, communication is important, always multitask

Questions to think about and discuss

1. To which, if any, of the three generational groups do you belong?

How do your expectations correspond to theirs? Over what issues are you likely to have conflicts with members if the three groups? Why?

Generation Y

Value differences

Language and fashion differences

2. How do your expectations and experiences correspond to theirs?
Clean and working environment
Message structure- movement of message in organization

3. Over what issues are you likely to have conflicts with members of the 3 groups? Why?
IT Equipment: not new
Work Attitude: Assignment based

4. Are the strategies chosen by Generation X'ers appropriate to the situations they face? Generation Yers?

The Gen-Xer is not impressed with status symbols such as titles; rather, they want an uncensored corporate structure coupled with opportunities to learn new skills. When given the choice, they prefer flex hours and the ability to telecommute over a higher salary.

Gen X'ers more individualistic, seek work-life balance.

To Y'ers, team oriented, obssessed with planning

Everyone to be interested in their Point of view, eager for comments, feedbacks.

no, work ethics, no sharing of company secret.

5. What effects are their strategies likely to have on their relationships with their supervisors in traditional firms? with their co-workers? With their subordinates? Why?

It's time for Xers to realize that Yers are to be treated with more respect and considerations

Conclusion

The key to organizational excellence is effective communication

Knowledge, Sensitivity, Skills and Values

References:

http://www.conntact.com/archive_index/archive_pages/4780_Business_New_Haven.html

http://www.newyorklife.com/nyl/v/index.jsp?vgnextoid=b4dd47bb939d2210a2b3019d221024301cacRCRD
Generation X (2010)

Tutorial 2

1. Describe an organization that you know well. Identify message functions and the structure of that organization.

a global engineering manufacturing company

MESSAGE FUNCTION

what communication does or how it contributes to the overall functioning of the organisation.

Organizing function : STEC delivers Employee Handbook to all employee.

Relationship function: Orientation, Booklet of Guidance for Expatriates

Change function : Provide managerial level employee Blackberry

for immediate responses to work.

Offers team building and allow discussion with area supervisor and

surveys to exchange information and get feedback.

2. Describe the culture of the same organization.

Top down communication style.

HR Director Ms Pat Chung

|

HR supervisor Mr Badrul

|

HR assistant Mr Zaiem

Functioning structure of organization

E.g. An invoice is not charged on STEC until the proposal is passed to get approval from Purchasing Department.

3. Debate whether or not whether we should view communication as the fundamental organizational process.

In this complex & information rich society, the key to organisation excellence is effective communication. In an organisation process, both human and technological are responsible for solving the increasingly complex problems creatively.

Organization of today and tomorrow need competent communicators at all organisational levels.

4. Which of three approaches (functional, meaning-centered, or emerging perspectives) to organizational communication do you think better describes organizations? Why?

5. Describe a circumstance you have observed when organizational communication influenced effectiveness.

STEC appreciation night year 2011 was successfully organised within 2 months as the organizing committees formed a team of 8 were highly communication competent (knowledge, sensitivity, skills, values)

With the understanding and practices of (knowledge sensitivity, skills and values) organization communication, employees get to know message functions of organization: inform, persuade, command, instruct and integrate.

Reference: Fundamentals of organizational communication: Knowledge, Sensitivity, Skills and Values

Tutorial 1

What unusual communication demands are placed on the "competent communicator" now that we are living in the information society?

1. Equipped with technical knowledge of communication and to be techonological fluent

+ Using basic features of the operating system. Ability to use and learn new ways of using computers, laptops and projectors.

+Using standard application programs (Ability to use word processing software, use drawing tools to create chart and insert images.)

+Searching/finding/evaluating information on the Internet. (website, forum, blog, facebook, twitter)

+Learning new tools and programs (I learn Corel Draw and Nitro only when I started to work)

2. The art of idea presentation

To constantly communicate

Communication process doesn't stop when a job is done. People expect to have continuing communicaion to keep communicatiors up to date to the happening and needs of one self and to maintain a good relationship.

How will you, as a "competent communicator" use each of the four components of competency ( knowledge, sensitivity, skills and values) in your personal and professional life?

Knowledge

I would apply my expertise and professionalism in workplace such as knowledge about communication in the workplace learnt in HELP University.

Using the shared realities such as technology terms (email, Cc, Bcc, sms, mms) in communicating with colleagues or clients.

Sensitivity

Be observative to learn and adapt to the organization culture.

Sense workplace atmosphere, is there promotion lately? What was the message delivered in the last memorandum?

Be update with current news inside and outside of organization

Skills

Apply analytical and critical thinking skills

-in receiving a task, listening to a comment

Creativity skills in designing job and planning skills in organizing tasks

Values

Everyone holds different values due to different cultural background.

Value other people's work and value things that are valuable.

Think of a person you consider to be a "competent communicator" and describe how he or she demonstrates the four components of competency (knowledge, sensitivity, skills and values)

Lim Guan Eng

Lim Guan Eng is the 4th Chief Minister of the State of Penang and Secretary-General of the Malaysian Democratic Action Party (DAP). He is the son of Lim Kit Siang, Leader of the Opposition in the Dewan Rakyat from 1973 to 1999 and 2004 to 2008.

Knowledge

Lim Guan Eng graduated from Monash University, Australia in Bachelor of Economics and was a qualified professional accountant by 1983. He was the president of MUISS (Monash University International Student Society). He has a great and very wide financial knowledge on Penang state.

Penang has been praised by the Auditor-General for recording budget surpluses every year in state government finances. Most notable was saving Majlis Perbandaran Seberang Perai from bankruptcy afer RM230 million of losses in 7 years under BN. Another notable achievement was reducing our state government debts by 95% or RM600 million from RM630 million to only RM30 million.

Although he was not born in Penang, he is very sensitive to the needs of Penangites.

He is optimistic in the future stemming from proving that a clean, competent, accountable and transparent can also work and succeed in Malaysia

No doubt, Lim Guan Eng has a powerful skill of communciation. He managed to push people to have critical thinking, persuade and motivate his people towards a Cleaner, Greener and Safer Penang.

Lim Guan Eng value peoples choice and thinking.

Future success is only guaranteed when both the rakyat the state government is committed to putting Penang first over any private interests. Putting Penang first requires proof that prosperity is shared and solutions to problems are inclusive. If possible no one is left behind.

Value culture. Respecting human dignity to speak freely and each other's differences fosters peace and harmony. Penang's ability to accommodate diversity has brought great pride to Penang, with the listing of George Town as a UNESCO World Heritage site.

http://web.media.mit.edu/~mres/clubhouse/handouts/fluency-v3.pdf