Tutorial 1

What unusual communication demands are placed on the "competent communicator" now that we are living in the information society?

1. Equipped with technical knowledge of communication and to be techonological fluent

+ Using basic features of the operating system. Ability to use and learn new ways of using computers, laptops and projectors.

+Using standard application programs (Ability to use word processing software, use drawing tools to create chart and insert images.)

+Searching/finding/evaluating information on the Internet. (website, forum, blog, facebook, twitter)

+Learning new tools and programs (I learn Corel Draw and Nitro only when I started to work)

2. The art of idea presentation

To constantly communicate

Communication process doesn't stop when a job is done. People expect to have continuing communicaion to keep communicatiors up to date to the happening and needs of one self and to maintain a good relationship.

How will you, as a "competent communicator" use each of the four components of competency ( knowledge, sensitivity, skills and values) in your personal and professional life?

Knowledge

I would apply my expertise and professionalism in workplace such as knowledge about communication in the workplace learnt in HELP University.

Using the shared realities such as technology terms (email, Cc, Bcc, sms, mms) in communicating with colleagues or clients.

Sensitivity

Be observative to learn and adapt to the organization culture.

Sense workplace atmosphere, is there promotion lately? What was the message delivered in the last memorandum?

Be update with current news inside and outside of organization

Skills

Apply analytical and critical thinking skills

-in receiving a task, listening to a comment

Creativity skills in designing job and planning skills in organizing tasks

Values

Everyone holds different values due to different cultural background.

Value other people's work and value things that are valuable.

Think of a person you consider to be a "competent communicator" and describe how he or she demonstrates the four components of competency (knowledge, sensitivity, skills and values)

Lim Guan Eng

Lim Guan Eng is the 4th Chief Minister of the State of Penang and Secretary-General of the Malaysian Democratic Action Party (DAP). He is the son of Lim Kit Siang, Leader of the Opposition in the Dewan Rakyat from 1973 to 1999 and 2004 to 2008.

Knowledge

Lim Guan Eng graduated from Monash University, Australia in Bachelor of Economics and was a qualified professional accountant by 1983. He was the president of MUISS (Monash University International Student Society). He has a great and very wide financial knowledge on Penang state.

Penang has been praised by the Auditor-General for recording budget surpluses every year in state government finances. Most notable was saving Majlis Perbandaran Seberang Perai from bankruptcy afer RM230 million of losses in 7 years under BN. Another notable achievement was reducing our state government debts by 95% or RM600 million from RM630 million to only RM30 million.

Although he was not born in Penang, he is very sensitive to the needs of Penangites.

He is optimistic in the future stemming from proving that a clean, competent, accountable and transparent can also work and succeed in Malaysia

No doubt, Lim Guan Eng has a powerful skill of communciation. He managed to push people to have critical thinking, persuade and motivate his people towards a Cleaner, Greener and Safer Penang.

Lim Guan Eng value peoples choice and thinking.

Future success is only guaranteed when both the rakyat the state government is committed to putting Penang first over any private interests. Putting Penang first requires proof that prosperity is shared and solutions to problems are inclusive. If possible no one is left behind.

Value culture. Respecting human dignity to speak freely and each other's differences fosters peace and harmony. Penang's ability to accommodate diversity has brought great pride to Penang, with the listing of George Town as a UNESCO World Heritage site.

http://web.media.mit.edu/~mres/clubhouse/handouts/fluency-v3.pdf